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We proudly offer free shipping to our beloved customers on all orders over $199 (except for Lorell/Rocelco products). If your order amount is below $199, there will be a small shipping charge calculated at checkout to offset our UPS and Fedex cost increase in transporting your purchase to your door in a timely fashion. In order to save on shipping, we advise you to add other accessory or complimentary items to get your total purchase amount over $199. You may also choose to enter any coupon code from our promotions during checkout to offset any shipping charges.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our warehouses to confirm that your order is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
NOTE: Eureka Ergonomic's logistic team is located in the Far East, any Eureka's orders may take up to 24 to 72 hours to get processed. Please keep this in mind when you order any Eureka Ergonomic products.
If your order is in stock and we process the charges to your credit card, it will normally ship within 1 to 3 business days from the date of your order. We will send you tracking information within 24 to 48 hours of your order leaving the warehouse to the e-mail address you provided when checking out. Shipping time with free shipping is normally 3 to 5 business days within the contiguous 48 US states. If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us by emailing to firstname.lastname@example.org.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please email photos to email@example.com with "Return" and your order number in the email subject line and we will process an insurance claim on your behalf.
If your order has not shipped but your credit card payment has been captured, you (the buyer) only needs to pay a small processing fee for your order cancellation. If your order has shipped and you want to cancel the order, you (the buyer) will be responsible for the restocking/processing fees and return shipping charges. Refund will only be issued to the original credit card or payment method of the order and the returned product must be in re-sellable, unused condition.